Refund & Return Policy
At diethcvapes , your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
Returns
-
You may request a return within 30days of receiving your order.
-
To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.
-
Certain products (such as perishable goods, custom items, or digital downloads) may not be eligible for return.
Refunds
-
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed to your original method of payment within 3.
-
Shipping costs are non-refundable.
Exchanges
-
If you receive a defective or damaged product, we will happily replace it at no extra cost. Please contact us within 3 days of delivery.
Non-Refundable Items
-
Gift cards
-
Sale/clearance items
-
Opened or used products (for hygiene and safety reasons)
Contact Us
If you have any questions about our Refund & Return Policy, please contact us at:sales@diethcvapes.de